Toytec or Eibach lift

kmeeg · Nov 22, 2024

joebluntIV said: ↑

Absolutely disgusted with Toytec. I purchased the Aluma Series 2.5 lift kit for my 2019 Toyota 4Runner in 2020, and after just 39,000 miles of light, on-road driving, one of the rear shocks completely FAILED. The piston shaft separated from the lower linkage—something that should never happen under normal driving conditions. When I contacted Toytec, I provided all the required documentation and photos, but their response was nothing short of insulting.

Instead of acknowledging the clear manufacturing defect, they insisted that the issue was due to "lack of maintenance" and suggested I rebuild the shocks every 35,000–40,000 miles—something I’ve never heard of for a product of this price. The audacity! They offered me a pathetic 20% discount on a replacement set of shocks, which still left me paying nearly $800 to replace a defective product. When I asked for a better discount, they refused, offering no real explanation other than the typical “we don’t stand behind our products after 1 year” excuse. If you're interested to know the rebuild costs, they range from $200 to $500 per shock.

After weeks of frustration and zero faith in their customer service or product, I decided to cut my losses and buy Bilstein shocks elsewhere—delivered the same week—at a fraction of the cost. I’ll never waste my money on Toytec again. Their products are subpar, their customer service is horrendous, and their warranty is a joke. If you value your time, money, and sanity, do yourself a favor and stay FAR away from Toytec. Total waste of money. Buyer beware!

Click to expand...

Welcome and thanks for the warning.
I've seen Bilstien5100 break the same way as well. Better buy mid level 6112 or higher Bilstiens.
I also believe Toytec Aluma shocks are build by ELKA.

At Toytec there is a good guy named "Hugo". I wonder if you can meet him in person and see if he can help you in anyway.

PAMTB252 · Nov 22, 2024

I had exact same experience with Toytec. Stay FAR away. My Aluma front coils failed after 35K miles of regular driving. They refused to replace anything. I cut my losses and went Billstien's all around. Wish I would have known sooner and avoided Toytec in the first place.

glwood54 · Nov 24, 2024

Aren't Toytec Aluma series shocks built by Elka?

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