What is going on with Gobi????

I ordered my Gobi ladder for my 3rd gen 4Runner about 17 weeks ago (they said it would take 8) and there’s still no sign of it coming anytime soon. I’ve tried contacting them both over phone and email and they don’t respond to either. Has anyone else had this problem/ is there a way I can get a hold of them? Also is there way I can possibly just cancel (even though they say all sales are final) because I’m just sick and tired of this waiting?

 

What about a debit card? I feel like I should be able to dispute it because they were so misleading with the build time.

 

That’s good to know kinda. So hopefully it should be shipping any day now. Still wish there was a way I could contact them that doesn’t result in a voice mail or dead email

 

This helps. I’ll give that number a call later today and see what happens

 

Gobi are masters of mental manipulation. Making you wait makes the product seem better than it really is because of the anticipation you've expended over the 142 week wait time.

Might i suggest stealing a milk crate from behind 7-11? It will also get you up on the roof.

 

Getting very close to that point. Seems very rational

 

Brah, you just write "Temporary GOBI" on the crate w/ Sharpie and put it on the roof rack with the words facing back, so more people can see them. Then you yell at hawt chicks as you go by: "I've ordered a ladder it just isn't here yet!". Clay Croft approves this technique.

 

Actually if you steal the right color crate it will match your Maxtrax...

 

In before it was worth the wait.

 

That’s what I’m saying but I can’t get a hold of anyone at Gobi and I can’t cancel the order. I’m screwed over in this situation

 

That’s what I was thinking of doing. I need a new debit card soon anyways

 

The tough part is that kinda still want it

 

Took me three months for mine, and I paid an extra $500 to rush the order; you might be experiencing a little bit of that, too--guys like me who jump in front of the line. Sorry.

 

For credit cards, your bank will need the transaction to post before you are able to dispute the charge. My recommendation is to contact Gobi and let them know that you want to cancel the order, and will dispute the transaction with your credit card company if they charge your card.

For debit cards, your bank is able to place a stop payment on the transaction. Your bank can let you know what they need to process your request. If the company runs the charge, it will get auto declined.

No need to go through the hassle of replacing your debit card number. See above.

 

After three weeks of calling them multiple times a day they are shipping my ladder today!

 

I’d just call them and it’ll probably ship today. That is if they answer

 

Kudos for actually calling them instead of just complaining about it on the internet. It may not seem like a big deal, but you'd be surprised by how many threads get created about this topic, with no actual phone call made.

 

Nice!

 

I want to say mine was 4 1\2 months wait. I had the same experience. Tried calling, no one would pick up. I called like 4 times a day for 3 days before they picked up. I love the rack, but i will never order from them again. They need more manpower and obviously won't hire it.

 

It arrived today and I got it installed!