Unable to Activate Toyota App Remote Services

I have a 2021 4R and I'm trying setup my Toyota App Remote Services for auto start feature etc. and at the stage where it says follow the instructions to activate my account.

However when following the instructions I do not see 'Communications' listed in step #3 below. Has anyone seen this before or knows how to activate this?

 

I was unable to see your image and probably don't know the answer but wanted to say that when I was at the dealer, the sales guy started to set up my services. He told me that sometimes it takes awhile for everything to show up. I ended up waiting a day and half the stuff still did not show up. Turns out that it never was going to. Some of the remote services are not available for all trims and mine was one where things like the remote start wasn't going to happen. So I don't see the same screens on my app that others do.

 

*UPDATE/RESOLVED*

I called Toyota Connected Service support and they said this is a technical issue but the tech department is closed today (Sunday). They suggested to call the SOS by pressing the SOS button in the car and they were able to activate my remote start service.

I still need to call the tech department tomorrow to see why the 'Communications' settings is missing in the multimedia screen.

 

Excellent ... good luck

 

Quitefrankie- what trim do you have?

 

2021 TRD Pro