Door lock actuator

So about 3 years ago my drivers and passenger front door lock actuators went out, had the dealership replace them (costly mistake). Just had to replace the passenger front actuator again. I put everything back together correct and tested using the fob or inside door lock button and it locks/unlocks the door. When you're inside the car and the door is locked, the handle is not unlocking the door. Its almost as if there is a child lock active. It will open if I use the unlock button or manually move the lock button to the unlock position. Did I miss something in my install or did I get a bad actuator?